Welcome to the Corporate Support Services Department web page. Our main focus is to capacitate all staff members within the Municipality in order to meet the challenges brought by the plethora of pieces of new legislation that governs local government affairs. Skills development through training is the main objective currently in this department.

The department currently comprises of the following staff members:

• Director Corporate Support Services – Vacant
• Deputy Manager Corporate Support Services
• Human Resource Officer
• Secretary
• Committee Clerk
• Chief Records Clerk
• Records Clerk
• Telephonist/Receptionist
• Two Office-Cleaners
• Messenger

The department is also responsible for supervision of support staff to the Speaker. i.e. the Secretary and Policy Advisor.

Transformation Processes

The department has successfully completed the following processes which were the main objectives after the general municipal elections in December 2000:

• Appointment of Municipal Manager
• Appointment of managers/directors who report directly to Municipal Manager (with the exception of Director Corporate Support Services)
• Placement of staff in the new approved organogram
• Development or compilation of job description in the format of TASK job evaluation system.

As a department responsible to provide support services to other departments, and ensuring that there is an effective and efficient administration of council matters and management of human resources within prescribed legislation, policies and directives, we strive to subscribe to the following

Batho Pele Principles:

Consultation
Citizens should be consulted about the level and quality of the public services they receive.

Service Standards
Citizens should be told about the level and quality of public services they will receive so that they should know what to expect.

Access
All citizens should have access to all services to which they are entitled.

Courtesy
Citizens should be treated with courtesy and consideration.

Information
Citizens should be given full, accurate information to services for which they are entitled.

Openness and Transparency
Citizens should be told how national, provincial and local Governments are run, who is in charge as well as costs involved.

Redress
If set standards are not met, citizens should be given an apology with full explanation and a speedy and effective remedy. Complaints should receive a positive response.

Value for Money
Services should be provided economically and efficiently to give citizens best value for money.

Vision
To be the reliant department in provisioning and management of the Corporate Support Services within prescribed legislation, policies and directives in an affordable and effective manner.

Mission

• To provide effective and efficient internal municipal management systems, policies and processes.
• To make resources available for the provisioning of municipal services.
• To ensure good management of municipal facilities.
• To promote compliance to legislation and policies.
• To promote Batho Pele principles.

BP Molupe

Acting Director Corporate Support Services
Contact details: (016) 976-0765